Welcome to The Confidence King Website Terms and Conditions. 

Simon Jordan ("we", "us" or "our") provides the services available on the Website.Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing and sending off the Order Form, Emailing us you agree to be bound by these Terms and Conditions.

These terms and conditions are applicable to the supply of products to the buyer hereafter referred to as the "Customer".

PRICE
All prices are quoted in British Sterling and are inclusive of VAT (as may be prescribed by law from time to time) unless otherwise stated.

Postage and Packing prices will be charged in addition to the price of any goods and are stated on the Order Form.

PAYMENT
Payment can only be made either by Credit or Debit Card. Payments must be made in British Sterling. We accept most major Credit Cards. All payments will be processed and cleared before despatch of goods.

The Customer will be notified if their payment is not accepted or cannot be processed as soon as possible.

PASSING OF PROPERTY
Simon Jordan retains ownership of the goods until full payment has been made by the Customer and until that payment has been cleared.

PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 5 below.

UK DELIVERY
All goods are sent by Recorded Delivery or similar, Monday to Friday only. Please allow 5 working days. A signature will be required for your goods unless you state otherwise on your Order Form.

Non-mainland UK and remote area delivery times may vary by an additional 3-5 working days.

Simon Jordan cannot be held responsible for delays in the delivery caused by their distributors or any other third party.

Simon Jordan is not responsible for returned goods that do not reach us or their cost therefore the Customer is advised to return any goods by registered post.

If the goods arrive and the customer believes the package has been either tampered with or there are obvious signs of damage, it is the Customers responsibility to refuse to sign for the goods.

REFUND POLICY
Simon Jordan will refund/exchange goods where they have been damaged/faulty or incorrectly supplied providing you notify us within 24 hours of their receipt by either phone or email and the goods are returned to the distributor together with the original packaging within 7 days of receipt. Please see the Returns Procedure for full details.

Postage and Packing costs are not refundable unless the goods are faulty or incorrect.

ACCEPTANCE
The Customer shall inspect the goods within a reasonable time period after their receipt and shall be deemed to accept the goods unless they notify Simon Jordan within 7 working days that the goods are not acceptable. This does not however affect the Customers statutory rights.

RETURNS PROCEDURE
If you are dissatisfied with your order you may return it to us within 7 working days, in its original condition, for a full refund or replacement. Before returning the goods, please contact us on Free phone 0800 0833 582 so that we can ensure delivery to the correct return address.

We recommend that you obtain proof of posting when returning your order to:
Simon Jordan
No.2 The Hall
Turners Green Road

Wadhurst
East Sussex
TN5 6TR
United Kingdom

In the event of your order arriving damaged or you did not receive the product(s) you requested, then please contact us within 24 hours either by E-mail or phone and we will replace damaged or incorrect orders upon receipt of the faulty or incorrect products, with their original packaging.

Telephone: +44 (0) 800 0833 582

E-Mail :

Post and packing costs are not refundable unless the goods are faulty or incorrect.

We are not responsible for returned parcels that do not reach us or their cost.

CANCELLATIONS
The Customer can cancel their Order without any cost providing the goods have not been despatched. If the goods have been despatched then the Returns Procedure in Clause 7 will apply.

The Customer can cancel their order by either emailing Simon Jordan at : by phone on +44 (0) 800 833 582 (Open 09:00am - 5.00pm).

LAW
These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person who makes a fraudulent credit card or cheque transaction will be prosecuted with no exception.

COMPLAINTS
If you wish to complain about any matter in respect of the goods please contact Simon Jordan by either emailing : , by phone on 0800 0833 582 (Open 09:00am - 5.00pm).

GENERAL
While Simon Jordan uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Simon Jordan will not be responsible for any errors or omissions or for the results arising from the use of such information.

Simon Jordan takes all reasonable steps to ensure a fast and reliable service, it does not guarantee deliveries by use of this website and cannot be held responsible for your use of this website and that it will be interruption or error free and will not be responsible for any disruption, loss, corruption of any material in transit, or loss of or corruption of material or data when downloaded to any system.

The entire liability of Simon Jordan for direct loss under or in connection with any contract for any products to which these terms and conditions apply shall not exceed the price of the products, except as expressly provided in these terms and conditions.

Simon Jordan does not accept liability for any consequential or incidental damages that arise out of or are related to the use of this site or the purchase or use of any goods.

Simon Jordan reserves the right to make changes to any part of the site. By using the site following any changes to the terms, you agree to be bound by those changes.

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